CANCELLATIONS, RETURNS AND REFUND POLICIES

 

Cancellations and changes policy

To ensure the currency of our products, we print on-demand. That is, we print our products as soon as we receive an order to ensure you receive the most up-to-date version. As a result, we are unable to cancel an order once it has been submitted.

Returns policy

  • Please inspect our products when you receive them. In case of any damage, defect, shortage in quantity or variance from the product description, you will need to inform us in writing within seven (7) days of your receipt of the products.

  • Unless defective, electronic versions of our products are not refundable.

  • We cannot exchange or refund an order if you change your mind or order in error. This is in line with the Competition and Consumer Act 2010.

  • Product returns will be approved or rejected at our discretion, and we reserve the right to request proof of damaged or defective products.

  • Products must be returned in a re-saleable condition.

  • Product returns that are approved for a refund may incur a handling fee of 25% of the value of the returned product, or an administration fee of $20, whichever is greater. They will also incur all associated freight costs. Please be aware that the initial freight charge will not be refunded.

  • We do not add a surcharge for credit card payments. However, when a customer seeks a refund, we may deduct the credit card fee from the customer’s refundable total.

  • If you provide incorrect or insufficient delivery details in your order, and this results in a product being returned, an extra delivery charge will be incurred when the product is re-sent to you.

  • If you provide incorrect or insufficient delivery details in your order, and this results in a product not being delivered within our 7-10 business day policy, you will not qualify for a refund.

  • If you provide incorrect or insufficient delivery details in your order, and this results in a product being lost, you will not qualify for a refund, and you will have to re-order the product at full-price.

Please email us if you wish to discuss our returns policy.

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